Terms and Conditions

Last updated November 12, 2026

By booking a shoot with Noah James Media ("NJM", "we", "us"), you agree to the terms below. They cover every real estate media service we offer: MLS photography, listing video and reels, drone photo and video, iGuide virtual tours and floor plans, twilight photography, virtual staging, creative photos and any add-on listed on our price list or booking site.

1. Who these terms apply to

These terms apply to the person or brokerage that books the shoot ("you", the "client"), whether the booking comes by email, phone or our online order page. If you book on behalf of a seller or brokerage, you confirm you have the authority to accept these terms and to arrange access to the property.

A booking is confirmed once we have sent written confirmation of the date and time. Placing an order or requesting a date does not hold a slot until we confirm it.

2. Bookings, scheduling and property access

The property must be shoot-ready at the scheduled time. We photograph what is in front of us: we do not clean, declutter, stage or move furniture, and we are not responsible for items that appear in the final media because they were left out.

• Someone with authority must give us access at the scheduled time, or a lockbox code must be provided in advance.
• Please have all lights on, blinds open, personal items put away and vehicles out of the driveway before we arrive.
• Occupants and pets are asked to leave the property for the duration of the shoot. It keeps the space clear, speeds things up and avoids people appearing in photos or video.
• If we arrive and cannot get in, or the property is not ready and we have to wait, the booking is treated as a late cancellation (see section 4) and a return visit is booked and billed as a new shoot.
• Shoot times are approximate. Drone, twilight and iGuide work depends on light and weather, so start times may shift within the day.

We reserve the right to assign any member of the NJM team to a shoot. All shooters work to the same standard and deliver through the same process.

3. Pricing, HST and payment

Prices are those on our current price list or booking site at the time of booking. All prices are in Canadian dollars and are subject to 14% HST (Nova Scotia), which is added to every invoice.

• Packages are priced by the total square footage of the home, including finished basements. If the home is larger than the size booked, the package is adjusted to the correct tier.
• Add-ons requested on site or after the shoot are billed at the add-on rate in effect that day.
• Travel is free inside our service zone, shown on the map at noahjamesmedia.ca/location. Outside the zone, travel is billed at $0.75 per km, round trip, and we confirm the amount with you after you book.
• Invoices are issued on delivery and are due on receipt, payable by e-transfer, credit card or the method shown on the invoice.
• Invoices more than 30 days past due may be charged interest at 2% per month (26.8% per year) and we may hold new bookings until the account is settled.
• The client who books is responsible for payment, even if a seller or brokerage has agreed to reimburse them.

4. Cancellations, rescheduling and weather

You can cancel or reschedule free of charge up to 24 hours before the scheduled start time. After that, the fees below apply.

Weather: exterior photos, drone and twilight shoots need safe and workable conditions. If rain, high wind, fog or snow makes the exterior unusable, we will shoot the interior as planned and return for exteriors on the next suitable day at no extra charge. Drone flights are at the pilot’s discretion and may be cancelled on site for wind, visibility or airspace restrictions; the drone portion is then rebooked or refunded.

If we need to cancel for any reason on our side, we will tell you as soon as possible and offer the next available slot.

5. Turnaround and delivery

Standard turnaround is 48 hours from the end of the shoot, excluding Sundays and holidays. Larger packages, twilight sessions and virtual staging can take longer; we will tell you at booking if that applies.

• Media is delivered through a private online gallery link sent to the email on the booking. Photos are delivered in MLS-sized and full-resolution versions.
• Videos and reels are delivered as downloadable files and, where included, as hosted links you can share.
• iGuide tours are delivered as a branded and an unbranded link, plus floor plan files.

Turnaround starts once we have everything we need from you. Delays caused by late access, missing information or unpaid prior invoices are not counted against our turnaround.

6. Copyright, licensing and use of media

Noah James Media owns the copyright in all photos, video, drone content, iGuide tours, floor plans and other media we create, under the Copyright Act (Canada). When your invoice is paid in full, you receive a licence to use that media, not ownership of it.

Your licence lets you:

• Market the specific property the media was created for, on MLS, REALTOR.ca, brokerage websites, social media, print and email, for as long as the listing is active.
• Use the media for your own personal branding (for example, a past listings gallery) after the sale, as long as it is clearly connected to that property and your role in the listing.

Your licence does not let you:

• Sell, give or sublicense the media to another agent, brokerage, builder, stager, designer or vendor, including if the listing changes hands. A new listing agent must purchase their own licence from NJM.
• Use the media for a different property or a different purpose, such as advertising a rental, a renovation business or a product.
• Edit, crop, filter, add text over or otherwise alter the media except for sizing to a platform. Virtual staging and twilight edits are done by NJM.
• Remove or cover any NJM credit or watermark that appears on branded versions.

Relicensing to a third party (new agent, builder, stager, publication) is available at a flat relicensing fee; contact us for pricing. Media remains the property of NJM even if the licence is terminated for non-payment, and unpaid media may not be used.

We may use any media we create in our own portfolio, website, social media and advertising. If a seller asks that a property not be shown in our marketing, let us know in writing before delivery and we will honour it.

7. Revisions, re-shoots and quality

Every delivery includes one round of minor revisions at no charge if requested within 7 days of delivery. Minor revisions mean things like colour correction, removing a small object, straightening, swapping a photo for an alternate frame, or trimming a video cut. Revisions are returned within 24 hours, or 48 hours for video.

• Changes that go beyond a minor revision (new edits, additional photos, re-cuts with new footage, extra virtual staging) are billed as add-ons.
• A re-shoot is free if the issue is ours (technical fault, missed room, wrong settings). A re-shoot because the property was not ready, changed after the shoot, or because the seller wants different styling is a new booking at the standard rate.
• Our editing style, including HDR blending, sky replacement where appropriate, and colour grading, is part of the service. Delivered media reflects that style and is not re-edited to match another photographer’s look.
• Revision requests must be sent by email so there is a record of what was asked.

8. Service-specific terms

Drone. Flights follow Transport Canada rules and the pilot’s judgment. Some properties sit in controlled or restricted airspace where flights need advance authorization or are not possible; we check before the shoot and will tell you if drone content cannot be delivered. Drone photos and video are of the property and its surroundings as they are on the day.

iGuide. The iGuide tour and floor plans are produced from on-site measurements and are for marketing only. Square footage and room dimensions are approximate and may differ from surveys, building plans or appraisals. They should not be relied on for legal, construction or financing purposes, and we recommend buyers verify measurements independently. Branded and unbranded tour links are hosted by iGuide and are subject to its own terms and hosting period.

Virtual staging and AI edits. Virtually staged photos, twilight conversions, sky replacements and AI-edited clips are digital renderings. They must be published alongside the unstaged original or labelled "virtually staged" (or similar) so buyers are not misled, as required by NSAR and REALTOR.ca rules. Furniture, finishes and lighting shown in a rendering are illustrative and may not reflect what is included in the sale. You are responsible for how the renderings are described in your listing.

Twilight. Real twilight shoots depend on sunset timing and clear weather and are scheduled around that window. If conditions are poor, we will reschedule or offer a digital twilight edit of a daytime exterior instead.

Accessibility measurements. Measurements of doorways, hallways, steps and clearances are taken by hand on site and are approximate. They are provided to help describe the home, not as a certification of accessibility compliance.

9. Liability, property condition and privacy

We take care on every property, but our responsibility is limited to the service itself.

• Our total liability for any booking is limited to the amount you paid for that booking. We are not liable for lost commissions, delayed listings, missed market windows or other indirect losses.
• We are not responsible for pre-existing damage, or for damage caused by occupants, pets or other trades present during the shoot. Please tell us before the shoot about anything fragile, unsafe or off limits.
• You are responsible for making sure the property is safe to enter and work in. We may stop a shoot if conditions are unsafe, and the cancellation terms in section 4 apply.
• Valuables, documents and personal information should be put away before we arrive. We do not photograph items we are asked to avoid, but we cannot guarantee that every personal item is excluded from the final media.
• If file loss happens on our side before delivery (card failure, equipment fault), our only obligation is to re-shoot at no charge at the earliest available time.

Privacy: we collect the contact details and property information needed to deliver the service and invoice you. We do not sell or share that information except with the vendors we use to deliver it (for example gallery hosting, iGuide and payment processing). Media and listing details may be used in our marketing as described in section 6.

10. General

• These terms are governed by the laws of Nova Scotia and the federal laws of Canada that apply there. Any dispute will be handled in the courts of Nova Scotia.
• We may update these terms from time to time. The version in effect on the date you book is the one that applies to that booking. The current version is always available at noahjamesmedia.ca/terms.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms, your booking confirmation and your invoice make up the whole agreement between us for that shoot. Anything different must be agreed in writing.

Questions about these terms: admin@noahjamesmedia.ca.